How to place an order?
- Select the product.
- Indicate the appropriate size.
- Choose the “Add to cart” option.
- By clicking the “my cart” icon, you will be taken to your shopping cart. You will be transferred to a new tab where you will find information about the products you have selected. If you have a discount code, you can enter it here. If you wish to add something else to your cart, select the “Continue Shopping” option. After completing your purchase, select the “Proceed to checkout” option.
- Log into your account. If you don’t have an account yet, fill in the details. You can also place an order as a guest.
- Choose a delivery and payment method.
How to place an order with the option of self-pickup at our office?
There is no option to pick up a purchased package at the company’s headquarters. However, you can come to our shop at our company’s address and purchase the product(s) on-site.
How to modify an order?
To make changes in a placed order, contact the Customer Service Office. However, if it turns out that the order is already being processed, the modification will not be possible.
What is the order fulfillment time?
We usually prepare and ship orders within 24 hours from their confirmation. The delivery time depends on the delivery place and it is different for every country. Currently, we send parcels via couriers.
Note! Order fulfillment and delivery times don’t include Saturdays, Sundays, and bank holidays. During the peak shipping season, there may also be slight delays in delivery. You can check the status of your order by logging into your individual customer account.
What are the courier costs outside of Poland and is there free delivery?
The cost of delivery by courier within the European Union is 12 EUR, and to other countries 49 EUR. You will receive free shipping within the European Union on orders over 220 EUR.
Can I have free delivery?
On orders over 220 EUR, you will receive free shipping to European Union countries. There is no free shipping to countries outside of the EU.
How do I get a VAT invoice with my order?
To receive an invoice for your order, in the “Personal information” section select “Company” and fill in the data. Finally, click on the “Please issue a VAT invoice” button at the very bottom of the form.
If you wish to receive a VAT invoice and are placing the order as a “Guest”, select “Company” in the “Personal information” section. After selecting this option, fill in all the necessary information and select the “Please issue a VAT invoice” button at the very bottom of the form. You will then be able to enter your VAT number.
Can I combine orders?
Unfortunately, there is no possibility to combine orders. To purchase another product, you must complete a separate transaction.
How to cancel an order?
Can I add a product to an order that has already been placed?
Unfortunately, there is no possibility to add products to an already placed order. To purchase another product, you must complete a separate transaction.
Is the package discreet?
Yes. Our packages are very discreet. The package is one-colour, without a visible logo.
What to do in the event of a damaged package (e.g. torn carton box)?
If the box with your order is damaged, call the delivery company’s hotline as soon as possible. You are then making a complaint as the recipient; you can also call us and we will file a complaint as the sender.
Can you send a package abroad?
Yes. Just remember to include the destination country in the address details.
Can I indicate a specific day on which I want the parcel to be delivered?
Unfortunately not. The parcel is delivered according to the shipping company’s work schedule.
What payment methods are available?
- BlueMedia (Fast transfer/BLIK) – a system of quick online payments that allows you to make an immediate payment via a bank account,
- PayPal – fast payment for PayPal account holders,
- Payment on delivery directly to the carrier (available only for shipments within Poland),
- Obsessive gift card (the card is not redeemable for cash, so if you return the products purchased with the card, you will receive a new gift card for the equivalent of the returned products).
What should I do in case of a failed payment via Blue Media or PayPal?
In the event of an unsuccessful payment, please contact our Customer Service Office. You will receive a link to complete a quick payment. You can also pay by traditional bank transfer to the Obsessive account, with the number of your order in the title.
We wait 14 days for payment. If we do not receive your payment within 14 days, your order will be canceled.
Can I change the payment method after placing the order?
Unfortunately, it is not possible to make changes to an order that has already been placed. You can cancel the order and place a new one.
Can I pay for the package on the delivery in a parcel locker?
Yes. In the parcel locker you can pay by card if the parcel locker has a payment terminal. In the case of parcel lockers that do not have terminals, the payment is made online via PayByLink. It is a fast and secure bank transfer that allows you to pay electronically for your package in the parcel locker. After the payment is credited, InPost will send you the pickup code via a text message.
Can I pay by card to the courier on delivery?
This option is possible only in the case of delivery within Poland.
What size should I choose?
Get familiarized with the size chart.
Can I order a product that is currently unavailable on the Obsessive website?
We do not sell products that are not available in the store. However, you can select the “notify me” option to receive a message as soon as the product is back in stock.
How do I get a discount for the newsletter?
Subscribe to our newsletter – you will receive the discount code from us by email. Please enter it in the appropriate field when completing your order.
Where should I enter the discount code?
After going to your shopping cart, on the left side under the list of ordered products you will find a box with the heading “DO YOU HAVE A DISCOUNT CODE?”. Enter your code in this space and confirm it.
What if a discount code doesn’t work?
Make sure that the products in your cart meet all the criteria necessary to obtain a discount. If they do and the discount still is not applied, contact our Customer Service Office.
Does signing up for the newsletter result in creating a customer account?
Signing up for the newsletter is not tantamount to creating a customer account.
Can I use several discount codes at the same time?
You can only use one discount code in one order.
How do I make a return?
You can find all the information in the returns section.
When and how will the funds be credited?
You will receive a refund within 3-5 business days from the moment we verify the package received from you. In exceptional circumstances, this period may be extended to a maximum of 14 days. The refund is made in the same way that the order was paid for. In the case of payment on delivery (available only within Poland), the refund will be made to the bank account indicated by you in the return form.
In what cases will the return be rejected?
The return may be rejected by us for two reasons:
- when we receive it later than 30 days from the day when you received the package,
- when we find that the product shows signs of use.
Who covers the return costs?
The customer makes the return at their own cost.
Can the products be exchanged?
No. You can return a product that does not meet your expectations by following the “returns procedure” and then place the order again.
How to make a complaint about a product?
You can find all the information in the returns section.
Why was I offered a repair of the product when I have the right to choose a solution?
According to the Civil Code Art. 560 § 1, the customer has the right to demand a cash refund, however, the seller is not obliged to agree with the customer if the defect can be removed by repair or the product can be replaced. The defect must be effectively removed. The repair must restore both functional and aesthetic values of the product.
How can I pay using a gift card?
Go to the shopping cart, and in the space dedicated to the discount code, enter the code from the gift card and confirm. The value of the cart will then be reduced by the amount from the gift card.
How to create an account in the Obsessive shop?
After registering your account in our shop, you can log in. To do this, click “Log in” in the upper right corner of the page, and enter your email address and your password.
How do I delete my account?
To delete the account and the data on it, please contact us – call our hotline or send a message. You can find all contact details in the footer at the bottom of our website.
Do I need an account to make purchases at Obsessive?
You don’t need an account to shop with us. However, remember that by registering in our store you can:
- order faster,
- conveniently follow the status of your orders,
- check your purchase history,
- return products more easily.
What if I forgot my password?
Under the “Log in” button, click “Forgot your password?”. Then enter the email address used during registration. In an email from us, you will receive a link to reset your password.