Pursuant to Regulation No. 524/2013 from May 21st 2013 of the European Parliament and the EU Council on online dispute resolution for consumer disputes and the amended Regulation (EEC) No. 2006/2004 and Directive 2009/22/EEC (regulation on ODR in consumer disputes), the ODR (Online Dispute Resolution) platform is a tool for out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts or contracts for the provision of services concluded between consumers residing in the European Union and entrepreneurs based in the EU.
The platform is available at http://ec.europa.eu/consumers/odr/. Settling disputes via this method is free of charge and voluntary.