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RETURNS AND COMPLAINTS

I AM RETURNING THE PRODUCT AND ASKING FOR A REFUND  
(RIGHT OF WITHDRAWAL FROM A PURCHASE MADE REMOTELY) 
 
1. Have you changed your mind? Do you want to return the product? Let us know! 
You have 30 days from the date of the receipt of the product to return it without providing a reason. You just have to inform us about your decision.  
There are 2 ways to do this: 
 - email us at: shop@obsessive.com 
 
- fill out the return form and send it to us via email or together with the returned item(s) within 30 days from the date of purchase.  
 
2. Securely pack the returned item(s) and send them to: 
AMOCARAT Sp. z o.o. 
1 Krolewska Street 
43-354 Czaniec, Poland 
With a note saying “RETURN + order number” 
- You need to do it within 14 days from the date we receive your decision to return the product(s). 
- You have to send the package at your own cost.  
- We don’t pick up packages sent at our cost or to a Parcel Locker! 
 
3. Learn about our return policy: 
- the product(s) must be clean, unused, without any scents/odors (for example beauty products or perfumes), 
- each item must have its original paper tags,  
- if you are returning perfume or other beauty products, remember that they must be intact, i.e. in their original, undamaged plastic packaging protecting the product from being opened, 
- if your order contains more than one item, you don’t have to return all of them, however, keep in mind that items that are part of a set cannot be separated.  
- if the item you wish to return included a free gift, both products must be returned.  
Remember! Damaged, incomplete, or dirty products cannot be returned or exchanged and will be sent back to you.  
 
4. Refunds  
- You will receive a transfer to your bank account no later than 14 days from the day we receive your package. If the payment was collected on delivery, we will refund your money to the bank account provided in the email or return form, 
- If you are returning all products purchased within a single order, we will also refund you the purchase costs. By purchase costs we mean the cheapest delivery method offered in our store. In the case of a partial return, the delivery costs are to be covered entirely by you.  
- Products purchased with a gift card cannot be exchanged for cash. In the case of such a return you will receive a voucher equal to the value of returned products. 
 
FILING A CONSUMER COMPLAINT STEP BY STEP 
 
1. Have you noticed the goods are not in conformity with the contract? Tell us about it! 
There are 3 ways to do this: 
- email us at: shop@obsessive.com 
- call us: 888 666 777 
- fill out: the complaint of goods for purchases until 31.12.2022 or the complaint of goods for purchases after 1.01.20223 and send it to us via email or together with the defective product(s). 
 
2. Securely pack the defective item(s) and send them along with the form to: 
AMOCARAT Sp. z o.o. 
1 Krolewska Street 
43-354 Czaniec, Poland 
With a note saying “CONSUMER COMPLAINT + order number” 
- You can send us a consumer complaint within 2 years from the date of purchase.  
- Send the package at your cost and save the payment confirmation. If we accept your complaint, we will refund you the shipping costs.  
- We don’t pick up packages sent at our cost or to a Parcel Locker! 
 
 3. Learn about the complaint policy: 
- Warranty does not cover damages that have arisen as a result of, for example, improper use of the product, including non-compliance with the instructions provided on the wash label.  
- Remember that the products sent as part of a complaint must adhere to the basic hygienic requirements! Send us the products clean, without any dirt or odors. Claims regarding items that don’t meet these requirements may not be considered.  
 
4. Returns for orders outside the territory of European Economic Area
- Shipment of an Order outside the territory of the European Economic Area is considered an export.
 - The Customer bears all of the costs of customs clearance or customs debts.
- The return of the Order is possible at the full cost of the Customer, which means that he is obliged to bear the cost of return shipment, as well as all other costs incurred by the Seller related to the shipment of the Order. The Seller has the right to deduct the cost related to the shipment from the payment made by the Customer
- In the event of failure to collect the Order due to Customer negligence or refusal to collect the Order shipped outside the European economic area (export invoice), the Seller has the right to deduct the cost of such return from the payment made by the Customer. For economic reasons (the cost of return exceeds the value of the returned goods), the Seller has the right to abandon such shipment without the obligation to reimburse the Customer for the payment made for this Order.
 
5. Consideration of complaints. 
- Complaints are considered within 14 days from the date of receipt of the defective product(s). 
 - We will send you information about our decision to the email address provided by you in the complaint form.
- Complaint rejection: if the complaint is not approved, you will receive a message with the reason for our decision. We won’t reimburse you for the shipping costs of the defective product and we will ship the package back to you at your cost.  
- Complaint approval: if the exchange or repair of the product(s) proves possible, we will notify you of it and provide you all information regarding further procedure. In the case of a refund, you will receive a transfer to the bank account provided in the complaint form.  
- Products purchased with a gift card cannot be exchanged for cash. If we have approved a complaint of such a product and a decision has been made to issue a refund, you will receive a new voucher equivalent to the value of the defective product(s).

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